Shipping policy
Last updated: October 31, 2026
All Alohagaia orders are shipped from Bangkok, Thailand, by One Slash One Studios Co., Ltd.
Order processing
In-stock jewelry is shipped within 1–5 business days after your order is placed.
Made-to-order and pre-order items are shipped within 1–3 weeks after your order is placed. If your order contains both in-stock and made-to-order items, it will be shipped together once all items are ready, unless we agree otherwise with you.
If we are unable to ship your order within the stated time, we will notify you by email before that time runs out and give you a new estimated shipping date. You may then either accept the new date or cancel your order for a full refund.
Business days are Monday to Friday. During Thai public holidays, processing and delivery times may be longer.
Shipping rates
- Thailand: free EMS shipping on all orders.
- International: standard air mail for 350 THB, free on orders of 5,000 THB or more.
Delivery times
We ship with Thailand Post. Delivery time depends on the destination country, the postal service and customs processing, and can vary significantly. We are unable to guarantee a delivery date once the parcel has been handed over to the carrier.
Deliveries may also be delayed by events outside our control, such as airspace closures, strikes, natural disasters or temporary suspensions of postal services.
Tracking
Every order is shipped with a tracking number. You will receive it by email as soon as your order ships. Tracking information may take a few days to update.
International parcels are often scanned only at a few points along the way, so it is normal for tracking to show no new updates for several days, especially while the parcel is in transit between countries or in customs. If your tracking has not changed for more than 14 days, please contact us at support@alohagaia.com and we will check the status with Thailand Post.
Shipping destinations
We ship worldwide, except to countries where Thailand Post has temporarily suspended deliveries. The countries currently available are shown at checkout.
We deliver to P.O. boxes.
Customs duties and taxes
International orders may be subject to import duties, taxes and fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping rates. Customs processing may also delay delivery.
We declare the actual value of every order on the customs form and are unable to mark parcels as gifts or declare a lower value.
Address accuracy
Please check your shipping address carefully at checkout. We are not responsible for parcels delayed or lost because of an incorrect or incomplete address provided by the customer.
We ship orders only to the shipping address provided at checkout and confirmed with your payment. We are unable to send an order to a different address after payment, or to forward it to another person or location.
Order changes and cancellations
If you need to change your order or cancel it, contact us as soon as possible. Changes and cancellations are only possible before your order ships. If you need a different shipping address, we will cancel your order with a full refund so that you can place a new order with the correct address. Once a parcel has been handed over to the carrier, it can no longer be modified. This does not affect your legal right to cancel described in our refund policy.
Unclaimed and returned parcels
If the carrier is unable to deliver your parcel and leaves a notice, please collect it from your local post office within the holding period set by your local postal service. Uncollected parcels are returned to us in Thailand.
A parcel is treated as refused if the recipient declines to accept it or does not pay the import duties, taxes or fees required for delivery.
If a parcel is not collected or is refused and returns to us, we can reship it at the customer's expense or issue a refund as described in our refund policy.
Delayed or lost parcels
International parcels can sometimes take much longer than expected. A parcel can be reported as lost no earlier than 45 days after the shipping date. We will then open an investigation with Thailand Post.
If Thailand Post confirms that the parcel is lost, we will send a replacement or issue a full refund, at your choice.
Damaged or opened parcels
Before accepting your parcel, please check that the packaging is intact. If it appears to have been opened or tampered with, please note this with the carrier at delivery, if possible, and contact us right away.
If your parcel arrives damaged, please take photos of the packaging and the item and contact us at support@alohagaia.com within 7 days of delivery. Damaged and defective items are handled as described in our refund policy.
Risk of loss
Responsibility for the parcel passes to you once it has been delivered to the address you provided.
Changes to this policy
We may update this policy from time to time. The version in effect at the time you place your order applies to that order.
Contact
For any shipping questions, please contact us at support@alohagaia.com or use the contact details in our contact information policy.