Refund policy
Last updated: October 30, 2026
Alohagaia is operated by One Slash One Studios Co., Ltd, Bangkok, Thailand. All orders are shipped from Thailand.
Returns
You can return a new item within 30 days after delivery. After 30 days we are unable to offer a refund or exchange.
To be eligible for a return, the item must be unworn, unused and in the same condition you received it, in its original packaging.
Non-returnable items
Where permitted by applicable law, the following items cannot be returned unless they are defective or damaged:
- Earrings and piercing jewelry, for hygiene reasons
- Personalized, engraved, resized or made-to-order items
- Gift cards
Items purchased on sale can be returned for store credit only, where permitted by applicable law.
How to start a return
Please contact us in writing at support@alohagaia.com before sending anything back, and we will reply with return instructions. Items sent back without prior contact may not be accepted.
Please ship your return with a tracked and insured service. We are not responsible for returns lost in transit.
On the customs declaration, please mark the parcel as "Returned goods" so that it is not charged import duties in Thailand. Any duties charged to us because of an incorrect declaration may be deducted from your refund.
You are responsible for the cost of return shipping. Original shipping costs are non-refundable, except as stated in the country sections below or where applicable law requires otherwise.
Customs duties and taxes
Import duties, taxes and fees charged in your country are your responsibility and are not refundable, except where applicable law requires otherwise.
Refused or unclaimed parcels
If a parcel is refused or not collected and is returned to us, we will refund the order minus the original and return shipping costs and any duties charged to us.
Damages and issues
Please inspect your order when you receive it. If an item arrives damaged in transit or is not what you ordered, please take photos of the packaging and the item and contact us at support@alohagaia.com within 7 days of delivery.
If you discover a manufacturing defect, please contact us as soon as you notice it.
In these cases we will replace the item with the same item at no cost to you. If a replacement is not available, we will issue a full refund.
The 7-day period applies only to reporting damage in transit and wrong items. It does not limit your legal rights regarding defective goods, including the statutory guarantee that applies in the European Union and the United Kingdom.
Exchanges
We exchange items only if they are defective or damaged, and only for the same item. For any other change, please return the item within the return period and place a new order.
Thailand cancellations
If you are a consumer in Thailand, you have the right to cancel your purchase by notifying us in writing at support@alohagaia.com within 7 days after the day you receive your goods, without giving a reason.
We will refund the full amount you paid, including the original shipping cost, within 15 days after we receive your cancellation notice.
Please return the goods in the condition you received them. If goods are lost or damaged through your fault, you may be responsible for that loss.
European Union returns and cancellations
If you are a consumer in the European Union, you have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless a legal exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery.
To request a cancellation, contact us at support@alohagaia.com.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days after the day you receive your goods, unless a legal exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back, including the cost of standard delivery, if you paid for delivery.
To request a cancellation, contact us at support@alohagaia.com.
The Thailand, European Union and United Kingdom sections above prevail over any conflicting term in this policy.
Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund was approved. Approved refunds are issued to your original payment method within 15 days. Your bank or payment provider may need additional time to post the refund.
If you have not received your refund after that time, please check with your bank or card provider first, then contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, or not delivered.
Contact
To request a cancellation, start a return, ask about an exchange or report damaged items, please contact us at support@alohagaia.com or use the contact details in our contact information policy.