Any client can return the new item within 7 days of delivery for a full refund if it doesn't fit or client is not satisfied with jewelry quality or appearance.
If a client didn't receive the package within 46 days after payment, the company will refund the full price of the items. However, in case, it was a customer's fault - the price of the item/items will be fully refunded, except for the delivery charge $9.5 (Airmail) or $60 (EMS)
Products with final sale discount are nonrefundable.
Your refund will be processedwithin 3 working days after we have received your return item/items.
If for some reason client is not completely satisfied, we will gladly offer you an exchange for a different item of your choice. In this case, we will ship item out within 4 days.
If the client bought Aloha Gaia merchandise in one of the offline stores, then the company won’t make an exchange, the store holder does (or not, depends on the store exchange/return policy). To find a store in your area, go to "Where To Buy" on the top navigation bar.
If your have brass ring/earring/bracelet/pendant you can exchange it for a silver one paying the price difference.
If you have any questions regarding returns or exchanges, please contact us - firstname.lastname@example.org.